Frequently Asked Questions
Everything you might want to know before booking a repair.
How long have you been in business?
We have provided appliance repair across Greater Los Angeles since 2002. Lerman Appliances is family owned and operated, and we have completed more than 150,000 repairs in that time.
Which brands are you factory authorized to service?
We are a factory authorized service dealer for Bertazzoni, Hestan, BEKO, Blomberg, Liebherr, Marvel, Speed Queen, True Residential, Pitt Cooking, Fagor, Faber and IKEA. We also service more than 40 additional brands as an independent servicer using genuine OEM parts.
Do you provide free estimates?
Yes. Estimates are free when you proceed with the repair, and we provide a written estimate that must be authorized by you before any work begins.
What warranty comes with a repair?
Every completed repair carries a 30-day warranty on labor and a 90-day warranty on parts. Some major components carry manufacturer warranties of up to 5 years. Your technician leaves a copy of the invoice with the specific warranty details.
Do you repair commercial appliances?
Yes. We service commercial refrigeration including walk-ins and reach-ins, commercial ice machines, and commercial cooking equipment such as ranges, fryers, griddles and convection ovens for restaurants, cafes and hospitality businesses.
What areas do you cover?
We serve 20+ communities across Los Angeles, Ventura and Orange counties, including Beverly Hills, Santa Monica, Malibu, Pasadena, Glendale, Burbank, Thousand Oaks, Irvine, Long Beach and Laguna Beach. Call (818) 510-4851 to confirm coverage for your ZIP code.
Do you offer same-day repair service?
Our technicians work all around our service area every day. Same-day service availability depends on their workload and existing schedule. Call (818) 510-4851 and we will tell you what we can do today.
What payment methods do you accept?
We accept all major credit and debit cards, checks, Zelle payments and cash.
What kind of replacement parts do you use?
We use only genuine authorized or factory OEM parts. We never fit imitation components, which is a significant part of how we maintain a 80% first-visit repair success rate.
Is there a call-out fee?
If our technician successfully repairs your appliance on the first visit, we waive the call-out fee entirely.
What are your business hours?
Monday to Friday, 8:00 AM to 6:00 PM. Saturday, 9:00 AM to 2:00 PM. We are closed on Sundays.
Are your technicians licensed and insured?
Yes. All of our technicians are fully licensed and insured, EPA certified and factory trained, and each carries a minimum of 5 years of hands-on appliance repair experience.
Book a technician
Still have a question?
Call the office and ask. We are happy to talk through the problem before you commit to anything.